Luxury 5* Hotel based in Dubai is looking for a Front Office Agent.
The suitable candidate will be the primary point of contact, responsible for welcoming guests, managing check-ins / outs, handling reservations, answering calls, resolving issues, processing payments and ensuring smooth guest experiences, essentially acting as the face and voice of the establishment.
You will manage guest accounts, provide information, handle administrative tasks and coordinate with other departments to maintain high service standards.
Duties:
Greeting guests, checking them in/out, providing information and addressing concerns.
Booking rooms, managing room allocations and handling walk-ins.
Taking payments, settling accounts and managing house banks.
Answering phones, responding to messages and relaying information to other departments.
Maintaining guest records, processing paperwork
Requirements:
Grade 12
A formal hospitality qualification
At least 2+ years’ experience in a 5* Hotel environment
Professionalism, friendliness, and strong communication.
Problem-solving and conflict resolution.
Organization and attention to detail.
Cash handling and basic computer proficiency.
Please Note: Applications open to Caucasia candidates / Height standard from 1.7m tall
Package on offer:
Basic Salary: AED2-2.5K / USD544 -680 (DOE) + service charge
Other benefits provided: Accommodation (sharing), transportation, meals, medical insurance, leave ticket & on boarding ticket