Workaway is a leading force in Cape Town’s hospitality and event scene, dedicated to providing world-class service and seamless guest experiences. We are seeking a sophisticated and high-energy Hostess / Host to join our team on a contract basis. This role is ideal for a self-directed professional who thrives in high-trust, fast-paced environments and takes pride in acting as a premier Concierge and the first point of contact for our guests.
Daily Responsibilities
Guest Relations & Reception: Provide a warm and professional welcome to all visitors, managing the Front of House flow with poise and efficiency.
Reservation Management: Manage digital and manual booking systems (e.g., Dineplan/POS) to ensure 100% accuracy in guest placements and seating.
Service Flow Coordination: Act as the primary link between the guest and the service team, identifying and resolving potential bottlenecks before they impact the experience.
Venue Oversight: Maintain a pristine and inviting environment at the host station and entrance areas, acting as a brand Liaison at all times.
Communication: Coordinate with management and floor staff to execute VIP arrivals and special requests with absolute precision.
Requirements
Presentation & Professionalism: A polished and empathetic tone, suitable for representing a brand that sets global hospitality standards.
Detail Orientation: High degree of accuracy in Reservation Management, managing guest lists, special dietary notes, and timing.
Communication Skills: Ability to write and speak professional English, acting as the face and voice of the Workaway brand.
Self-Direction: Ability to manage the host station independently, making real-time decisions to optimize guest satisfaction.
Technical Literacy: Comfort using modern hospitality booking platforms, POS systems, and digital communication tools.
What We Offer
Premium Compensation: An hourly rate of R305 – R340 (approx. $18 – $20), significantly above the local hospitality average, reflecting our status as a premium brand.
Global Standards: Gain experience working within an organization that sets the benchmark for international-scale hospitality and service.
High-Trust Environment: We value your expertise and offer the autonomy to manage your station and guest interactions independently.
Direct Access: A flat organizational structure where you work directly with primary brand decision-makers.
Growth Trajectory: We prioritize internal development, offering clear pathways for top performers to move into leadership or specialized training roles.
How to Apply: To ensure your application is reviewed faster by our leadership team, please apply exclusively through our official website at workaway.co.za
Job Summary
Role: Hostess / Host (Front of House)
Employment Type: Contract
Location: Cape Town
Hourly Rate: R305 – R340
Reference: WA-HH-2026-08