Workaway is the leading independent information platform and event organizer dedicated to helping South Africans access international luxury hospitality pathways. We consolidate global industry updates, host preparation workshops, and organize major informational events and networking days in Cape Town where international hospitality brands connect with local talent.
We are seeking a polished, welcoming, and highly organized Receptionist to join our internal team based in Cape Town. In this role, you will be the face and voice of our Cape Town office—welcoming candidates, managing incoming telephone inquiries, and providing administrative support for our upcoming educational workshops and physical information days.
Key Responsibilities:
Front-of-House Coordination: Welcoming visitors, candidates, and event attendees to our Cape Town space with a professional, hospitality-driven demeanor.
Switchboard & Inquiry Management: Answering incoming phone calls, providing accurate foundational information about our upcoming events, and routing complex queries to the correct team members.
Event Attendee Check-ins: Assist with guest arrivals and registration data entry during local info sessions and Cape Town event days.
General Office Administration: Maintain the presentation of the reception area, manage incoming/outgoing courier documents, and provide basic data entry support using Excel or Google Sheets.
Diary & Schedule Support: Assist the internal team by tracking meeting room bookings and updating the daily calendar for scheduled workshop inquiries.
Requirements & Qualifications:
Reception or Hospitality Experience: Proven experience as a Receptionist, Front Desk Agent, or Front-of-House Coordinator (experience within high-end hospitality or premium customer service is a distinct advantage).
Polished Presentation & Demeanor: Exceptional grooming, interpersonal skills, and a warm, professional presence fitting for a brand aligned with global luxury hospitality.
Professional Communication: Flawless verbal and written English communication skills, with a confident and clear telephone manner.
Basic Tech Literacy: Competence using Microsoft 365 (specifically Outlook and basic Word/Excel) and answering multi-line phone systems.
Location: Must be permanently based in Cape Town for daily on-site office operations.
What We Offer:
Competitive Compensation: A strong salary tier reflecting our commitment to securing a polished brand ambassador for our front desk.
Professional Growth: A structured, premium environment that serves as an excellent gateway into high-end brand operations.
Industry Impact: Play a vital first-impression role in an expanding information hub that helps South Africans build global careers.
Direct Access: A lean, flat organizational structure with zero corporate red tape.
Job Summary
Position: Receptionist
Employment Type: Full-Time, Permanent
Location: Cape Town (On-site)
Salary: R8,500 – R10,500 per month (Based on experience)